Refund policy

Exchange & Returns Policy:

Items are returnable to Tokusen Curated Homewares within 7 days from the date of delivery (i.e., date you receive the shipment), and subject to the terms below.

Refunds will not be issued before your item has been returned to us. Please make sure to comply with the following conditions as Tokusen Curated Homewares reserves the right to deny a refund if the returned item does not meet all of the following conditions:

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at tokusencuratedhomewares@gmail.com

Must be shipped back and received by Tokusen Curated Homeware within 14 working days from the date you originally received the shipment

Must be sent in one single shipment.

Sale items are final sale and no refunds or exchanges will be given for these purchases.

Items shipped to the United States include pre-paid tariffs, which are not refundable.

 

Return Shipping Cost / Refund Process

Customers are responsible for all shipping and handling fees incurred for their return.

Import customs duty & taxes incurred from return shipping will be deducted from the total refund amount.

Upon receipt of the return, we will contact you by email to confirm your refund or exchange.

All refunds will be calculated in Australian dollars due to fluctuations in currency rates, the amount refunded maybe slightly higher or lower than the price originally paid.

In case of error on our part of shipping the wrong item to you, we will cover the return shipping cost and you will be fully refunded for the list price of the item you purchased.

Within 5 working days of being notified that you are not entitled to a refund, you have the option to have your purchase be shipped back to you, at your own cost, in the condition it was received by Tokusen Curated Homewares.

In the rare event your shipping box or shipping packaging arrives to you in damaged condition, please contact us at contact@mujostore.com before opening the package for special instructions. Immediately send us photo.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

 

Cancellations

Once an order has been shipped, it cannot be cancelled

 

You can always contact us for any return question at tokusencuratedhomewares@gmail.com.